Return policy. Minding Stream is a human-centered enterprise, and we truly appreciate our customers. Here’s our policy.
Welcome to Minding Stream! We’re so happy you’ve chosen to shop with us. Your satisfaction is our priority, and we want to ensure you have a smooth and enjoyable experience. Please review our return policy below:
Return Policy Overview
At Minding Stream, we operate on a print-on-demand basis, meaning each product is custom-made just for you. Because of this, we cannot accept returns or exchanges for items based on incorrect size or color choices made by the customer.
However, if your product arrives damaged or there is a manufacturing defect, we’re here to help. We offer replacements or refunds for such issues within 30 days of delivery.
To assist you, please provide a clear photo of the problem via our contact form. Refunds will lead to a credit to your original payment method.
For issues affecting multiple items with the same design, we may require additional evidence. Please note that we cannot process returns or exchanges for customer-induced errors related to sizing or color.
If your delivery fails, you can choose between a replacement (at an additional cost) or a partial refund.
Returns
We accept returns for defective or damaged products within 30 days of the original purchase date. Items must be unused, in the same condition as received, and in their original packaging. Proof of purchase is required for all returns and exchanges. Due to the personalized nature of our products, most items cannot be returned unless defective or damaged.
Refunds
Once your return is arrives and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be off to your credit of your original payment method. Please note that the timing of the credit will depend on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us right away.
Contact Us
For any questions about returning your item or if you need assistance, please reach out to us through our contact form.
Additional Return Policy Notes
We reserve the right to refuse returns that do not meet the above criteria. Our return policy is subject to change without notice.
Thank you for choosing Minding Stream! We value your business and hope you enjoy your purchases.
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